FAQ & Help

Below you’ll find answers to the questions we get asked the most about the products.

SMS

  • How does SMS works?
    We provide user panel and API. You can connect your application with our API or use the panel to manage your campaign and reports. Our system takes care of everything on how to deliver your SMS to the recipients.
  • Do you have any free trial?
    Yes, 20 free sms. Client can get free by signing up - https://portal.adnsms.com/signup
  • How to pay?
    We accept cash/cheque, Master Card, VISA, Debit Card, bKash, Rocket, Credit Card.
  • What is the price?
    1. Our Masking SMS Rate:  0.50paisa/SMS
    2. Our Non Masking SMS Rate: 0.32 paisa/SMS
  • How many character can I send in a SMS ?
    1. Bengali SMS:
      • 1 SMS, 70 Character
      • 2 SMS or more, 65 Characters.
    2. English SMS:
      • 1 SMS, 160 Characters
      • 2 SMS or more, 150 Characters.
  • What Happens If I Go over My Plan?
    You can recharge from our SMS portal or contact your Key Account Manager.
  • Do you have reseller system?
    No.
  • Can You Help Me Get Started?

    Sure, please contact our hotline number at 01777770555 or
    Check out Tutorial: https://www.youtube.com/watch?v=VSL3xaHIm5M

  • Do I have to Sign Up for the Marketing Campaigns and the API Separately?
    No.
  • How Do You Measure the Number of SMS I Send?
    You can check from SMS Portal.
  • Why Do I Need to Verify My Account?
    You need to verify your identity following the regulations for the country.
  • What if I send spam SMS?
    In Bangladesh, all SMS content should be vetted by the regulatory authority. So, you are not allowed to send spam or malicious content in SMS.
  • How to get masking name?
    You can get masking SMS name by providing few documents, like the authorization letter, the expected masking name etc. These should be given in official letterhead pad with seal.
  • I’m Ready to Sign Up. What Do I Do and How Do I Pay?
    You need to provide account opening information’s: Name, Email address, Company Name and provide the payment related document. After, confirming all the documents, we will create your account in our Portal.
  • Is there any limitation in terms of supported language?
    Our SMS service supports Unicode. So, you can send text with any language. But, there are certain limitations in character limits for each language.
  • How Do I Partner with you?

    You can mail us- info@adndiginet.com and our team will contact with you.

  • What is OTP?

    OTP stands for One Time Password. You can use OTP SMS to verify your customer’s orders, Signups, payment systems.

  • What is long code?
    Long code SMS refers to classic 10-13-digit phone numbers beginning with an area code.
  • What is short code?
    An SMS short code is a 5 or 6 digit phone number that is used by organizations to send text messages, answer customer calls etc.
  • What is HTTP and SMPP?

    HTTP (Hypertext Transfer Protocol). The Hypertext Transfer Protocol is an application protocol for distributed, collaborative, hypermedia information systems that allows users to communicate data on the World Wide Web.

    SMPP stands for Short Message Peer to Peer Protocol. SMPP is used to send and receive messages from and to GSM, UMTS, iDEN, CDMA and TDMA cell phones.

  • What is DLR?

    DLR stands for Delivery Repor

  • What is masking SMS ?
    Masking SMS is a text message with a specific sender ID written in Alpha numeric values, like “YOURBRAND”. The sender’s phone number is replaced by the name.
  • What is non-masking SMS?
    In non-masking SMS, text messages are sent from random phone number as sender ID.
  • What is dynamic SMS?
    In dynamic SMS, customer can send different content to different users. You can use this feature to make your content for personalized, for example “Dear Mr. Khan” is better than “Dear Clients”. Moreover, you can use dynamic SMS for transactional SMS, such as balance notification.
  • What is A2P SMS?

    Application-to-Person messaging (A2P). Examples of A2P: Marketing messages, appointment reminders, chat bots or virtual assistants, notifications etc.

  • What is P2P SMS?

    P2P stands for Person-to-Person messaging. In simple terms, this is when two or more people communicate over text messaging

  • What is MO SMS?

    The term MO stands for “mobile originated” messaging. This type of message refers to a message sent from a mobile phone. More precisely, this is a message that customer/subscriber sends from mobile phone to mobile marketing or mobile SMS provider through the SMS platform.

  • What is MT SMS?

    MT or Mobile Terminated SMSs are messages terminated on or delivered to a mobile phone. These types of messages are sometimes referred to as 'short message – mobile terminated' (SM-MT) or simply 'mobile terminated messages.

  • What is Push-pull SMS?

    Push-pull is a two way SMS communication between a system and an user.

    Push SMS: Any message origination from the server without a request from the receiver mobile is PUSH SMS. For example: the SMS you get about offers, announcement from bank etc.

    Pull SMS: Any message originated from a mobile device and received by a software is a pull SMS. For example, when you send SMS for checking score by sending a request to number you are sending Pull SMS

  • Can you deliver international SMS?
    Yes, we do. Please contact our sales for more details.

SMS

  • Do you have any free trial?
    Sorry, currently we do not provide any trial pack for Email Marketing Service.
  • How to pay?
    We accept cash/cheque, Master Card, VISA, Debit Card, bKash, Rocket, Credit Card.
  • What is the price?

    For pricing, please visit https://adnemail.com/

  • Do you have reseller system?
    Yes. Please contact our sales team for details.
  • Do I have to sign up for the Marketing Campaigns and the API Separately?
    No, you can enjoy both from single account.
  • How do you measure the number of email I send?
    You can get the reports on our panel. We measure, delivery, open, and click on email content using various technical ways.
  • What Happens If I Go over My Plan?
    We have both prepaid and post-paid options. If you Go over your plan then, you will be charged according to the proposed price.
  • Can You Help Me Get Started?
    Sure, please contact our hotline number at +880 1777770555
  • Do You Offer Deliverability Consulting?
    Yes, we provide basic level consulting but if you need additional support then, it can be served as an add on service and can be charged.
  • Why Do I Need to Verify My Account?
    Yes, you need to log into your account before sending Email.
  • Do You Offer Assistance or Discounts for Early-Stage Startups or Non-Profit Organizations?
    Yes. Please contact sales for further support.
  • 12. I’m Ready to Sign Up. What Do I Do and How Do I Pay?
    You need to provide account opening information’s: Name, Email address, Company Name and provide the payment. We will create your Email account in our Portal.
  • How Do I collaborate with you?

    You can contact us at info@adndiginet.com or we can contact our sales personnel for further discussion.

  • What is OTP Email?

    OTP stands for One Time Password.

  • What is A2P Email?

    A2P stands for Application-to-Person.

  • What is dynamic Email?

    In dynamic email, you can send different content to different recipients. You can use this feature to make your content for personalized, for example, “Dear Mr. Khan” is better than “Dear Clients”. Moreover, you can use dynamic email for transactional emails, such as bank balance notification.

  • What is DKMI?

    DKIM (Domain Keys Identified Mail). DKIM is an email authentication technique that allows the receiver to check that an email was indeed sent and authorized by the owner of that domain.

  • What is SPF?

    The Sender Policy Framework (SPF) is an email-authentication technique, which is used to prevent spammers from sending messages on behalf of your domain. With SPF, an organization can publish authorized mail servers.

  • What if I send spam Email?
    You are not allowed to send spam email. If we find that you are sending spam and malicious email then we will suspend your account without prior notice and without any return of remaining balance.
  • Do you provide Email as a platform or email as a service?
    Yes, you can configure server, backup storage etc. In our premium packages.

SMS

  • What are the differences between Traditional Server and Cloud Server?
    The on-demand virtual space of cloud computing has unlimited storage space and more server resources. Cloud servers can scale up or down depending on the level of traffic your website receives, and you will have full control to install any software as and when you need to. With traditional IT infrastructure, you can only use the resources that are already available to you. If you run out of storage space, the only solution is to purchase or rent another server. If you hire more employees, you will need these to be manually uploaded on your hardware
  • What is dedicated core?
    A dedicated CPU means that your company would have CPUs or cores that are exclusively assigned to you, and only you individually can use them.
  • Why my website speed is slow?
    There are many ways your website can be slow- 
    • Your need to update your server package as you have a lot of traffics and web pages than before 
    • You might need to update your RAM, CPU or bandwidth to meet the growing need of your web page visitor 
    • Your website might need an CDN 
    • Your website might have some issues or bugs that prevents natural flow 
    • Your website can be built on backdated versions of languages, frameworks, architectures etc.  
  • What are the add-ons that you provide?
    We provide: 
    • Cloud Instances 
    • Load Balancers 
    • Volume Storage 
    • Block Storage 
    • SSL certification  
    • CPanel 
    • Domain 
  • What is data center?
    A data center is a building, or a dedicated space within a building, or a group of buildings used to house computer systems and associated components, such as telecommunications and storage systems.
  • What are the data center locations that you provide?
    Global Data Centers 
    • Atlanta 
    • Dallas
    • Frankfurt 
    • Fremont 
    • London 
    • Mumbai 
    • Newark 
    • Singapore 
    • Sydney 
    • Tokyo 
    • Toronto 

SMS

  • Where is your data center? Are those safe?
    Provide us with the responsibilities to speed-up and secure you online assets. Your search for the most reliable Domain and Hosting service now meets ADN Diginet. Reach us through social networking platforms, call us at our customer service numbers or drop an e-mail anytime.
  • How many IPs will I have for my CloudVPS-Dedicated Core?
    A dedicated CPU means that your company would have CPUs or cores that are exclusively assigned to you, and only you individually can use them.
  • How many emails can I send from a mail account per month?
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  • Will I get your technical support team whenever I need?
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  • What is the billing procedure?
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  • What are the payment options?
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Help & FAQ

Below you'll find answers to the questions we get asked the most about the products.

Provide us with the responsibilities to speed-up and secure you online assets. Your search for the most reliable Domain and Hosting service now meets ADN Diginet. Reach us through social networking platforms, call us at our customer service numbers or drop an e-mail anytime.
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SMS

  • How do I log in to Roboket?
    There are multiple ways to log in to Roboket; if you are new user then you have to create account. If you are already a registered user, enter an email address and password. You can sign in with Google, Facebook or Linkedin.
  • Is paying and purchasing from your website safe?
    We have different offers for different periods. Generally, all the packages starts with monthly and yearly period.

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