1. Returns
As digital services are intangible and cannot be returned like physical goods, we cannot offer return or exchanges for which the service has been provided from our end. Also, we do not accept returns for the digital services once the service has been installed, accessed or consumed by our customer.
2. Refunds
Refunds are only provided in exceptional circumstances and will be granted at the sole discretion of ADN DigiNet Ltd. The circumstances that may warrant a refund include: - Technical issues on our end that prevent you from accessing the service. - Failure to deliver the service as described in the purchase agreement. - Any other circumstances deemed appropriate by both parties management.
3. Refund Process
If you believe you are eligible for a refund based on the criteria outlined above, please contact our customer support team at support@adndiginet.com within 7 working days of the purchase date. Our team will review your request and respond to you in a timely manner.
To process your refund request, we may require additional information such as proof of purchase or details about the issue you encountered. Once your refund request is approved, we will initiate the refund process within 7-10 business days. Please note that it may take additional time for the refund to appear in your account depending on your payment method and financial institution.
4. Disqualification of refund
Certain digital services or products may be marked as non-refundable or disqualified for a refund. These include, but are not limited to: - Customized services tailored to your specific needs. - Services that have already been partially or fully consumed. - Any other products or services explicitly marked as non-refundable at the time of purchase. - Refunds may refuse to refund clients who act in bad faith or misused the services. - Refunds do not apply to discounted products, upgrades or renewals - If violated our payment term
5. Changes to the Policy
ADN DigiNet Ltd. reserves the right to amend or update this Return and Refund Policy due to an update in Govt. policy, environmental changes, change in company internal policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.
By purchasing our digital services, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions outlined in this Return and Refund Policy.If you have any questions or concerns regarding our policy, please contact us at support@adndiginet.com for further assistance.
